Died in less than 3 years
llogan
8/21/2020
Bought this fridge with a set of other LG appliances in April of 2018. Had no issues until a month ago when the compressor failed. Apparently this is a common issue with LG linear compressors failing in 2-3 years. We have been without a fridge for almost 4 weeks as various parts are ordered and replaced but the fridge is still not cooling. Replacement compressor is so loud I can hear it over water running in the sink I would not recommend anyone buying an LG fridge and expecting it to last the 10 years of the warranty. Hopefully well get ours working again soon but who knows. The repair technician says he says a lot of these LG replacement compressors fail in 1-3 years as well.
Also I do not use Twitter or Facebook so I will not be contacting LG customer service on these social media platforms.
Originally posted on lg.com
No, I do not recommend this product
Disappointed
Jen F
8/7/2020
We have had this refrigerator just about 3 years now. Since we have been under quarantine it has stopped cooling 3 times. I just called for service AGAIN today because the freezer isnt freezing. The freezer is rather empty since its only been 2 and a half weeks since the last repair I havent restocked again. Every time it happens you have to wait at least a week for service Best Buy outsources their refrigerator repair. Food spoils the inconvenience of needing a cooler or putting things in the neighbors fridge. First the freezer in a few hours the fridge wont be cooling. Three times in 4 months...this is ridiculous...especially for the price we paid. We were expecting top quality but are extremely disappointed.
Originally posted on lg.com
No, I do not recommend this product
LAST LESS THAN 4 YEARS - CANT GET SERVICE SET UP
JFJF
7/27/2020
2016 version of this model: This refrigerator stopped working less than 4 years after purchase. Calls to LG Service Center SC over the course of 4 days has accomplished nothing. First call-told we would get a call from an Authorized Service Provider ASP within 24 hrs. Called back after 24 hrs but SC had just closed. Called the following morning. Asked if I was sure I hadnt missed a call text or VM. No had not. Told a report would be sent to appropriate department and we would receive a call by the end of the day. Told her I would call back before closing if I had not heard anything. Called back. I got the same canned responses about their process. When I pointed out that almost 48 hrs had already passed and it was not reasonable to ask me to blindly wait for a call that was unlikely to come the rep put me on hold. Came back to say there was some sort of dispatch problem with the ASP. He would cancel the original service request start a new service request with a different provider we would hear from Auth Svc Provider within 24-48 hrs but be aware they were 7 days out scheduling. 48 hrs later nothing. Called again. Told we will have to wait for the call. Asked to speak to a supervisor in order to escalate this. Put on hold. Hold music stopped after 10 min. Call not disconnected but not answered 40 min later. I have no faith this will be resolved any time soon if ever.
Originally posted on lg.com
No, I do not recommend this product
biglou4sho
5/28/2020
i brought 2 wks ago do filter no filter light or door outside fridge light
Originally posted on lg.com
Yes, I recommend this product
Not a good choice
justcookin21
5/25/2020
I purchased this in February. It makes noise - very annoying - it is very loud. This past weekend I received 2 codes CF and E. Neither was in the owners manual - why wouldnt they be in an owners manual? When I searched online - Code has to do with a fan and requires requires by a trained technician.
I called the business I purchased it. They said that the Manufacturer needs to take care of the problem when it is under the manufacturers warrantygave some trite answer about how the company can track issues etc.- they used to send behind the products they sold.
They cold transferred me to LG. Due to Covid 19 . . . they are only open Monday through Saturday. Appliances dont have issues on days other than that?
I have to wait to call when they are open to take customers calls. I am ready to return it. Should have learned from other customers mistakes.
Originally posted on lg.com
No, I do not recommend this product
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Love the roominess.
Our family
4/10/2020
We have had it for a little over a month. So far so good. Really needed to get a better measure on depth sticks out a few inches more that previous fridge. But I even measured more than bit could imagine yet it still was more than expected.
Originally posted on lg.com
Yes, I recommend this product
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Love the French door access
Allan48
3/29/2020
Love the ease of getting to all the stored products plenty of room. The looks are complimentary to our kitchen
Originally posted on lg.com
Yes, I recommend this product
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Beautiful
Jonhundleysr
3/25/2020
I recently bought this refrigerator and I am very pleased
Originally posted on lg.com
Yes, I recommend this product
Working great.
Presapaw
3/22/2020
Feistier has been great. Easily hooked up water line. Leveled easy. Running great. Enjoying this fridge so far
Originally posted on lg.com
Yes, I recommend this product
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Very pleased with this product
Victor 42
3/15/2020
Overall a good product even though I have owned it only for a few weeks. The manual suggests that using the crushed ice feature often could ice and jam the line is worrying but so far has not happened.
Originally posted on lg.com
Yes, I recommend this product
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Great Features
Ljfridge
3/15/2020
I have waited a long time to get a refrigerator like this and it was worth the wait I love how you can program in whats in the fridge and it will tell you when it is no good anymore I am older so i dont always remember when i buy stuff so this helps me not waste...love it
Originally posted on lg.com
Yes, I recommend this product
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Lots of room
LindaKBT
3/13/2020
Compared to my old side-by-side this frig has loads of space. Love the full width drawer in the frig compartment for meats. Like the double freezer drawers. I can open the top one with all my breakfast and lunch items and not need to open the lower drawer with my frozen meats and vegetables. The sliding shelf is handy for gallons of milk and juice. They will fit in the door shelf but it is easier for me to lift it when it is on the shelf. Glad we chose to get this feature.
Originally posted on lg.com
Yes, I recommend this product
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Absolutely Wonderful
glendaks
3/13/2020
I bought this product a month ago and have loved it from the moment it was installed. This extra freezer drawer is amazing as all of my grandchildren know exactly where to go to find their popsicles ice cream or frozen yogurt bars. Its Fantastic If they leave the drawer open it sounds a warning and tells on them. Great feature. All in all I would recommend this particular appliance to ANY household.
Originally posted on lg.com
Yes, I recommend this product
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Water Filter
koammi
3/12/2020
I am not sure what is wrong but when I put the water filter in the system I expect the better tatste of water but it taste the same. Did I get a defected water filter?
I really dont understand...
Other than the water filter issue overall I like it.
Originally posted on lg.com
Yes, I recommend this product
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Great Fridge
Vince5
3/9/2020
I purchased this fridge about 3 weeks ago and am very happy I did. This has what seems like twice the space as our old side by side fridge. Features are great and everything works as advertised.
Originally posted on lg.com
Yes, I recommend this product
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Its great
No name 1122416163562716
3/4/2020
Very happy with what it can hold it holds plenty of food and milk lots of milk 4 boys and myself are all big milk drinkers 4 gallons on the door and that will only last 2 or three days plus everything else in the fridge 5 dozen eggs two cases of yogurts we eat a lot still plenty of room
Originally posted on lg.com
No, I do not recommend this product
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Love the difference
Moonpie1016
2/25/2020
Ive had my fridge 3 weeks or so now and I love the fact we got 3cu ft more for basically the same size its actually a bit shorter. I love the ice maker being right behind the door in the refrigerator section. I love that the ice bin is smaller than standard ice maker compartments because we threw out lots of ice in our older one for taste reasons but it does make the left door heavier so watch the slamming door. I love the retracting shelf for things like milk jugs. I do wish the door shelves were adjustable but they are great sized. It takes some adjustment from side by side to french but we are happy and the wifi controls are cool. I do have a complaint though when I registered my fridge and opened an LG account they showed OLED TVs so now Im contemplating replacing my TV. LG makes great stuff.
PS the smoked stainless or black stainless is good looking too and fingerprints really are easily cleaned
Originally posted on lg.com
Yes, I recommend this product
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Spacious awesomeness
JGar
2/23/2020
Hello we have just gotten our fridge the beginning of February and it has turned out to be a great experience having a great place for our food to stay at a temperature that our old fridge never could along with the freezer that has actually gotten things completely froze. This is the first time we have gotten a fridge with the ice and water in the door and it has been a great addition with cute little ice cubes. We are as of now very happy with our choice of purchasing this LG 4 door black stainless steel fingerprint free.
Originally posted on lg.com
Yes, I recommend this product
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Good Quality and features.
RonWISCONSIN
2/21/2020
We bought this about one month ago and so happy we did
Originally posted on lg.com
Yes, I recommend this product
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Scrubby
2/20/2020
We have only had this refrigerator for a out 3 weeks but everything is wonderful. Love the ice dispenser and the second freezer drawer.
Originally posted on lg.com
Yes, I recommend this product
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Love the refrigerator not the ice maker
Chris172
2/18/2020
Love the refrigerator not the icemaker takes too long to make ice even when its set on rapid ice mood.
Originally posted on lg.com
Yes, I recommend this product
I like the inside and outside appearances.
Premmarie
2/6/2020
The only problem that I have with this refrigerator is that the ice compartment is small and dont hold much ice.
Originally posted on lg.com
Yes, I recommend this product
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Love it However--Loud vibrating noise
dave jax
2/1/2020
Great roomy fridge. However-- constant loud humming noise that only stops when you open the door or push on the side of the fridge. Had 2 repair people out and no one can figure out what is the cause
Originally posted on lg.com
No, I do not recommend this product
Great fridge
Brenda58
1/27/2020
We bought this refrigerator about 3 weeks ago. Its a great fridge. Ice maker is much faster than our Kenmore elite. My only regret is not getting the bigger one
Originally posted on lg.com
Yes, I recommend this product
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Love my Refrigerator
Kingfish583
1/20/2020
Refrigerator quiet and Im glad I dont have to mess with no temperature control
Originally posted on lg.com
Yes, I recommend this product
GREAT FEATURES LOTS OF ROOM LOVE DOUBLE FREEZE
Vicky58
1/3/2020
Bought this refrigerator a couple months ago. Lots of space and options for organizing. Love the double freezer drawers. Was not sure about ice/water dispenser- so happy we got them Water is filtered and tastes great. Overall great purchase
Originally posted on lg.com
Yes, I recommend this product
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Very nice fridge
spamgravey
12/31/2019
Does exactly what it is supposed to do and well.
Couple little things though
The light inside sometimes does not come on but short while later does. Thought it was possibly during often or extended door opening and closing.
Had frost build in one of freezer drawers. Noticed that seal was not touching in that area. Fiddled with drawer and have peaked at it often since and seems to be sealing properly now.
Early on had a noise like fan or something like that spinning and dinging off something. Could make noise worse or disappear by pulling or pushing on upper front of fridge. Have not heard it in week or two now. Leveled fridge during the time this noise was coming and going.
Originally posted on lg.com
No, I do not recommend this product
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Lemon
Tisha510
12/27/2019
This refrigerator quit working when it was just two years old. It needed a new compressor. Even though it was covered under warranty I was without a retrofit 10 days and lost a lot of food. A very costly amount of food.
Originally posted on lg.com
No, I do not recommend this product
Pholinn
12/25/2019
I bought this refrigerator because of ice maker feature it was built into the door. Even though it is small ice maker make great ice. Most of the refrigerator has ice maker in the main refrigeration area taking the storage area. This refrigerator also have another great feature which is having two separate freezer space so you dont have to dig in deep like one freezer design.
Originally posted on lg.com
Yes, I recommend this product
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Love love love this fridge
Kathy Skrapits
12/23/2019
I bought this fridge four weeks ago and am so glad with the purchase. I love the French door feature with the freezer on the bottom. Fridge seems to have more room and love that everything is at eye level. I would strongly recommend this fridge
Originally posted on lg.com
Yes, I recommend this product
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Easy to operate and more space for food
Bigot bisaya
12/21/2019
I am happy that helps to preserve foods that need by the baby
Originally posted on lg.com
Yes, I recommend this product
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Great features
DenisP
12/17/2019
We initially bought this refrigerator in June. That refrigerator had a major issue with condensation running down the side of it onto our floor. LG was was very hard to deal with. We ended up contacting the attorney generals office before making any headway at all. Even then LG was not helpful. Once Lowes found out about our problem they were great. They replaced our refrigerator pretty quickly. We so liked the design of this refrigerator we took a chance and replaced the faulty one with the same model. It was November before we got the new one. Hopefully we do not run into the same problem next summer. So in short we love the layout and look of the refrigerator. We dislike the way LG treats its customers. We loved the way Lowes took over and resolved the problem. One thing of note about the refrigerator the dark stainless steel will scratch easily so be careful.
Originally posted on lg.com
No, I do not recommend this product
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Nice features
Mark Angel
12/12/2019
Purchased this about 2 months great so far works great and is quiet
Originally posted on lg.com
Yes, I recommend this product
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28cu.ft. refrigerator
Weazer
12/7/2019
I am very pleased with my new refrigerator except for the doors wont stay open.
Originally posted on lg.com
Yes, I recommend this product
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Very happy with this product
Stevemosin
12/5/2019
So far this product is performing extremely well. The black stainless exterior is great fingerprints hardly ever appear. The ice maker produced ice in less than 24 hours. We had a large group of family for thanksgiving weekend and they used all the ice. I used the ThinQ app and activated the ice plus feature and left it on while we had guests. I think the ice maker did pretty well to keep up with the ice usage. The thing I noticed was that I could not even hear the refrigerator run even when I got a notice on my app that maximum cooling had been activated probably because there was a lot of door openings and food added from the meal. The space in the freezer and refrigerator was amazing. I noticed that a lot of people used the water dispenser and that it had very good pressure and volume to fill water bottles. I like the feature of the fresh air filter it seems to help with odors in the fridge. The lighting is bright and a clean white glow. I like the app for my phone and iPad that controls the fridge and monitors energy use and door openings. There is also a self diagnosis feature on the app.
Originally posted on lg.com
Yes, I recommend this product
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Great look
Kcnab50
12/5/2019
Love the features on this. Double freezer is awesome. Love the color. Black metallic look
Originally posted on lg.com
Yes, I recommend this product
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Freezer stopped freezing after 15 months
RAJohnson
11/20/2019
Freezer stopped freezing after 15 months of course the warranty is 12 months. Service call requested thru LG.com 800 number from website. Earliest appointment available was 6 days away. Dispatch fee: $125. If its an issue with the compressor itll be $250 for labor part would be covered.
Originally posted on lg.com
No, I do not recommend this product
MarkyMayo
11/14/2019
I am very happy with our purchasehowever we were under the impression that we were getting a $500 gift card at the time of our purchase. It was posted on the refrigerator in the PC Richards when I called them to ask why we didnt receive the card they said it was from the manufacturer. We do love the features of this unit it did take getting used to . Still cant believe how much space is available inside
Originally posted on lg.com
Yes, I recommend this product
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Best refrigerator we have owned
Great Nana 2
10/16/2019
We bought this refrigerator about 2 weeks ago. We are very pleased and definitely would recommend this product. The LG refrigerator is very spacious plenty of room for everything. We love the 2 separate freezer drawers. Another feature that is great is the alarm the lets you know the doors are not closed tightly. We have 2 small children in our household and this feature is a big plus. We are extremely pleased with our purchase
Originally posted on lg.com
Yes, I recommend this product
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Repair issues within 9 months
John and Sharon
10/7/2019
Enjoyed the fridge until 9 months into it the circuit board goes back. Waited a couple days for service to arrive then they order the board and get it installed only for it to fail within hours of them leaving. So another call and order placed for circuit board and heating element. Estimated a day or so for parts to come in. Still waiting on heating element and now telling me two more days for first available appointment to install heating element that is supposed to arrive today and circuit board. That will be 2 days short of 2 weeks without a fridge. Not what I would expect from a somewhat high end new fridge.
Originally posted on lg.com
No, I do not recommend this product
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JLL1
10/5/2019
I am loving the new refrigerator I can reach and see exactly what I need And loving the ice maker and water dispenser
Originally posted on lg.com
Yes, I recommend this product
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Wifi doesnt connect
Tiggerk
10/2/2019
Love the fridge but the WiFi wont connect to fridge. Does everything it is supposed to when I follow instructions but doesnt connect
Originally posted on lg.com
Yes, I recommend this product
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GREAT UNIT BUT MISSING SOME FEATURES
POLE44
9/29/2019
THIS IS A GREAT UNIT. LAYOUT IS WELL THOUGHT OUT. I DO HAVE TWO COMPLAINTS .. THE OUTSIDE DISPLAY SHOULD SHOW ACTUAL FREEZER AND REFRIGERATOR TEMPERATURE NOT SET TEMPERATURE ALSO IT IS ADVERTISED THAT THERE IS WIFI... BUT IT IS USELESS. AGAIN IT DOESNT DISPLAY TEMPERATURES ....... AND I REALLY DONT UNDERSTAND WHAT IT IS FOR..... AGAIN THIS IS A GREAT UNIT AND WOULD HAVE GOT 5 STARS IF THERE WERENT THE TWO ISSUES MENTIONED....
Originally posted on lg.com
Yes, I recommend this product
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solid refrigerator
hubbub
9/28/2019
I bought this fridge a month ago and for now it looks great no issues at all with temp or ice. I like the openness of the refrigerator section and the design of the shelves. The feature of ice in the door was very important for me. The only thing I am having to get used to is that I cannot stand long items in the freezer I am used to a side by side refrigerators they will fall unless squeezed in-between items. Other than this I like the two separate freezer doors because you can compartmentalize items this way. I do not use the wifi setting of the fridge so I wish there was an option without it.
Originally posted on lg.com
Yes, I recommend this product
Plenty of room
Izzynana
9/20/2019
I bought this about a month ago and love it. The only negative thing I have to say is the left side door makes a very loud noise when closing it.
Originally posted on lg.com
Yes, I recommend this product
Nice....but
Gunny B
9/15/2019
This is a real nice refrigerator. The size is slightly bigger than what was mentioned on the website. Outside dimensions not accurate. One reason I selected this unit was so it would fit through my door without disassembly. The delivery folks did an awesome job disassembling the refrigerator to get it through the door 31 wide.
The bottom drawer of the freezer ices up due to the seal not fully contacting the sides. Its better now but still frosts up but at least we can open the drawer.
Originally posted on lg.com
Yes, I recommend this product
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Nice unit
lakemeadrat
9/13/2019
Great access to all compartments and food. Plenty of storage.
Originally posted on lg.com
Yes, I recommend this product
Space to hold large trays
Chris D J Wolbert
9/9/2019
.Not sure what to say here
This refrigerator was the right price and with the holiday sale I have been very pleases with the purchase. I dont have a lot to spend
Originally posted on lg.com
Yes, I recommend this product
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No Problems Till Warranty Expired
RomeoPJr
9/9/2019
I bought this refrigerator a little over a year ago from last month and the ice maker started developing a water leak at about the time its one year warranty had expired. After inspecting where the leak was coming from I saw that the ice tray had cracked underneath caused by the twisting motion when the ice is released into the bin. When the water refills it drips into the bin causing the ice cubes to solidify on one side while most of water drips out onto the floor too. The new ice maker is going to set me back about $150.... no labor cost because I will replace it myself thanks to a YouTube tutorial. Otherwise the refrigerator has been pretty reliable with regards to overall performance.
Originally posted on lg.com
Yes, I recommend this product
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Works great
Yellowfin0614
8/29/2019
It has been about a month and the frig is working great. Better than the Whirlpool I had.
Originally posted on lg.com
Yes, I recommend this product
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