Pure Crap
Quarantined2020
9/23/2020
I bought this refrigerator in December 2018 and it stopped working September 2020. First it stopped making ice then 3 days later it completely stopped getting cold. It also started making an louder than usual sound which I thought was not normal but at that time it was still working. I lost all my food which is hard during this pandemic. LG does not care. They needed to replace the condensers they use with better ones but instead theyre still selling these refrigerators hoping consumers dont notice. They had a class action in 2016 which I just recently found out about concerning these same condensers. There needs to be another class action because LG didnt learn from the first one Please dont waste your money on any LG refrigerator before its 2 years old you WILL be having a problem.
Originally posted on lg.com
No, I do not recommend this product
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Compressor out at 2-1/2 years parts unavailable
ColeenC
8/14/2020
LOVED this frig until the compressor went out. Been waiting almost 2 months and the part is not available from South Korea so Best Buy is refunding my money per the extended warranty. Turns out there are class action suits for the compressor problems so I am not buying another LG as the repair man said the compressor will go out again after my warranty expires. I am so disappointed
Originally posted on lg.com
No, I do not recommend this product
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Compressor Out at 2 years
CarmH
8/5/2020
Couldnt get anyone to come out to replace compressor. Initial service appointment never showed up then said they were backed up and couldnt come for another 5 days
Originally posted on lg.com
No, I do not recommend this product
water leaking
Fantasticw
8/3/2020
I have had this refrigerator less than two weeks and I just discovered it has been leaking water. This has been going on for two days and Best Buy cannot schedule someone to come out and fix it.
Originally posted on lg.com
No, I do not recommend this product
Terrible Fridge even worse customer support
Varmintboss
7/26/2020
Has quit working after only 17 months. Called for warranty help and was told the authorized repair company would call within 24-48 hours. After waiting 2 With no call we were told our appointment was canceled because our serial # did not contain the letters I read it back to the person on the phone twice . We then had to go home and call it back in. We were told the service company would call A E We received a text within minutes with an appointment 4 days out. Within an hour we got a call stating we need to call back and reschedule again which we did. This was for 3 days out. Then Saturday another call stating we need to reschedule again. We called and they are closed. Sunday another call saying we need to to call them again. Called immediately closed again. We have. I am staring to think they want to give you the run Long enough to frustrate you into just going out and buying a new one so they dont have to repair their poor workmanship or defective parts. We have lost all of our food and are starting week 2 with no refrigerator. Will have to call in the morning and try and ge5 through and get an appointment.
Originally posted on lg.com
No, I do not recommend this product
Extremely overpriced and worst fridge EVER
luvs2travel
7/14/2020
This is the most expensive refrigerator weve ever purchased and by far THE WORST. We bought it from our local Best Buy. After having it for only two years the food wasnt being kept cold in either the fridge or the freezer. We didnt buy the extended warranty thinking that we paid enough money for what seemed like a good product. It had lots of positive reviews probably written just after the product was installed not years later. We had to call a local service technician who said that the defrost heater had to be replaced which we did three months ago. The tech explained that cheaply made foreign parts are often unreliable. Now the same problem is happening except the fridge door is also leaking water and we cant see why. We even downloaded the LG Smart ThinQ app to help in troubleshooting. The diagnosis said that things were running normally but it detected that the fridge door was open. It wasnt. I sent these results to Customer Service and have received no response. I even tried calling Customer Service a few times and have been on perpetual hold. Do not buy this fridge. It has all these bells and whistles but cant even do the thing we purchased it for -- to keep food cold What a total disappointment and a waste of money
Originally posted on lg.com
No, I do not recommend this product
I grade it 0 star if I can.
Narmak32
7/9/2020
I bought it from Lowes in Tulsa Oklahoma. It does not make ice period. We have called everyone. They changed the ice maker. It does not work. It was waste of our money. Dont buy it.
Originally posted on lg.com
No, I do not recommend this product
Looks nice on the outside but really dark inside
Ceren10143
6/27/2020
This is a nice refrigerator however it only has one strip of led lights on the ceiling close to the doors and when the fridge is full the light gets blocked and the rest of the refrigerator is dark. So dark that you want to use your phones light to search for things that are in the back of the refrigerator which is such a shame. I wish LG included more led lights on the sides and towards the back of the refrigerator I am really disappointed by this.
Originally posted on lg.com
No, I do not recommend this product
Sleep Mode
Season2018to2020
5/29/2020
After 3 hour power outage the compressor will go in sleep mode so I was told by lg rep. My fridge did not keep food cool in freezer efficiently after power outage. Had to borrow s deep freeze.
Originally posted on lg.com
No, I do not recommend this product
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pretty on the outside poor quality
mv1969
5/14/2020
My wife loved this refrigerator. However within a year of average household use we have had three major issues: 1. door easily dents 2 dents now 2. water dispenser switch gets stuck open flood repair tech confirms terrible nonservicable design 3. fan in ice compartment bent and now very noisy.
Originally posted on lg.com
No, I do not recommend this product
So Disappointed
Normaclearwater
5/6/2020
We loved the design. We bought it. Now it turns out that it allows mosquitoes to enter at the water dispenser and when we open The doors. The refrigerator has a few damp places. Mosquitoes love this. I contacted the manufacturer and Best Buy. Neither takes ownership of product.
Originally posted on lg.com
No, I do not recommend this product
Great did quiet
Sweet and good
3/30/2020
Owned this one fore three weeks it is so quiet and so much room
Originally posted on lg.com
Yes, I recommend this product
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A Lot of Space
Joey1920
3/25/2020
My old refrigerator was a side by side and the LG has so much room We have the same amount of food and items in the fridge part but it almost looks bare. The ice maker in the door adds to the spaciousness and we have yet to run out of ice. I had reservations about a drawer freezer but it is also quite spacious and am getting used to it. It extends from the wall a little further than my old one but its not too much.
Originally posted on lg.com
Yes, I recommend this product
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Nice fridge
Tacobell
3/15/2020
The good
Nice and quiet when running
Looks nice
Well lit
Is still working
The Bad
You have to press the ice or water button twice to get it to change
Drawers feel kinda cheap. thin and flimsy
Overall a nice fridge. Just hope it lasts
Originally posted on lg.com
Yes, I recommend this product
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Works Great
Curt Mc
3/14/2020
Bought the LFXS28968S a month ago and its been working great.
Originally posted on lg.com
Yes, I recommend this product
Cool Fridge
sSusanBrown
3/13/2020
I bought this refrigerator the end of December. I have been very pleased with the space and storage features. It was recommended to me by my repairman he said he only buys LG products. The only confusion for me has been does it or doesnt it have two ice makers.
Originally posted on lg.com
Yes, I recommend this product
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Amazing
Cypresspete
3/12/2020
Very happy with this refrigeratorvery roomy room for lots of Veggies fruit deli...
Originally posted on lg.com
Yes, I recommend this product
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Catman08
3/6/2020
Had a LG before this one and was very happy with it
Originally posted on lg.com
Yes, I recommend this product
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Perfect transaction.
Jim Barnhill
3/5/2020
Great Price Delivery and setup were very professional. We had a problem with the handles but costomer service handled it perfectly and quickly.
The refrigerator is beautiful and works perfectly. Store personell were knowledgible and friendly. I couldnt be happier.
Originally posted on lg.com
Yes, I recommend this product
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Love the space
Marggy
3/2/2020
We selected this refrigerator for its design and size. Its everything we had hoped.
Originally posted on lg.com
Yes, I recommend this product
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Love the French doors but .....
Kat 53
2/27/2020
I still havent figured out why the water dispenser drips so much. Some mornings its running down the front and onto the floor.
Originally posted on lg.com
Yes, I recommend this product
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My husband loves it.
kathygio
2/25/2020
We had an old standard side by side fridge. This one has a lot more space. My husband loves it. An unexpected bonus is that we can open the fridge section despite our velcro dogs. The freezer is lower but does have a spare drawer.
Originally posted on lg.com
Yes, I recommend this product
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very roomy
jean90
2/20/2020
It stores all of my food and I can see and find it withoout moving the food around
Originally posted on lg.com
Yes, I recommend this product
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Very Pleased
VidKid71
2/13/2020
My favorite feature for this unit is the ThinQ integration. The fridge is kept in a lake home where the power is subject to failing intermittently. When the power is restored I can check the temperature of my fridge to make sure food hasnt been subjected to spoiling temperatures.
Originally posted on lg.com
Yes, I recommend this product
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So Far So Good
Moe79
2/11/2020
We purchase this refrigerator 3 weeks ago and so far it is perfect for us. We had a different brand but same style previously but we couldnt keep it from leaking. This model suits us just fine. In fact the interior has way more room and seems to be more accessible for most foods. Check back in a year or see to see if it holds up. For now we give it a 5 star.
Originally posted on lg.com
Yes, I recommend this product
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DOOR BINS 1 GAL. CRACKED ON BOTTOM
stuart98
2/10/2020
I owned this refrigerator for a little over a year. I am a very careful person. Placed the usual milk and other containers on the gallon refrigerator door bins. Both now have cracks on the bottom and need replacing. The bins plastic are too thinly made and poorly constructed. Most of the other inside bins are of the same grade plastic. I hope the other bins last longer. This is a rather cheap way to save on manufacturing costs. I would have thought twice about buying this appliance with what I know about it now.
Originally posted on lg.com
No, I do not recommend this product
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A Great Refrigerator at a Decent Price
tet7
2/4/2020
We are very happy with our choice of this LG Refrigerator. It is comfortable for us to use and operates very quietly. Lots of space and flexibility.
Originally posted on lg.com
Yes, I recommend this product
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It does have great features
lathersoma
2/1/2020
I brought this refrigerator recently I have no issues no problem. Food kept fresh just like i brought it from the store after many day.
Originally posted on lg.com
Yes, I recommend this product
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Love it
Kris W
1/30/2020
Quiet. Beautiful. Tons of room. We love it. So glad we chose it.
Originally posted on lg.com
Yes, I recommend this product
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Pieces of plastic came out in my ice
Dirae
1/29/2020
I bought this fridge 14 months ago. Tonight pieces of plastic came out frozen in my ice. Upon opening up the ice maker it appears the ice tray cracked. Im hoping this is fixable. But I gave it only one star because this is my second lg fridge in 7 years. The first ones compressor went out after only 5 years. I called to talk to custom service and was told the manufacturers warranty is only 1 year. Also this has expensive water and air filters. For the price they charge you would think they would have a longer warranty.
Originally posted on lg.com
No, I do not recommend this product
Great Front Panal Display
Henry52
1/24/2020
Bought it month and half very happy with new technology Compressor
Originally posted on lg.com
Yes, I recommend this product
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Extremely Quiet
Ohio Moose
1/21/2020
I bought this about two weeks ago and so far so good. I bought it as a replacement for our Kitchenaid that was horrible and that one was a replacement for the first Kitchenaide that luckily we bought the extended warranty. They both were very noisy and would not cool or freeze correctly. Ice would build up on the fins and the fan blades would start hitting the buildup of ice.
So far the LG is cooling and freezing as expected and it is very very quiet. In fact during the first week I would open the door to see if it was running. Time will tell how it will hold up.
Originally posted on lg.com
Yes, I recommend this product
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Love how big it is but easy to see everything
PKG58
1/13/2020
Ive had it 3 weeks and still love it. Its roomy good looking. Ice and water work great and taste great. Got it as a floor model
so price was great
Originally posted on lg.com
Yes, I recommend this product
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Bad customer service.
Richard603
1/12/2020
Bought this last October and the ice tray cracked. Its cheap plastic. Its less than 3 months old and had to jump through hoops to get it covered under warranty.
Originally posted on lg.com
No, I do not recommend this product
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Beautiful and functional
Alaniz
1/10/2020
Design and function is beautiful. Warranty issue was resolved fast and quick.
Originally posted on lg.com
No, I do not recommend this product
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Brian1018
1/8/2020
I bought this a month ago and very happy with our purchase.
Originally posted on lg.com
Yes, I recommend this product
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Love the fridge knock knock
Knock knock whose there
1/4/2020
Id rebuy there WiFi
Love the knock knock
Id like the 3rd drawer
Originally posted on lg.com
Yes, I recommend this product
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Worked for 2 months
MikefromMilwaukee
1/2/2020
Getting frustrated. Bought all new LG appliances to go with our new construction home. First was microwave door not being able to open without hitting cabinets. Then we discovered that our stove oven whistles which we were told by an LG service person thats just they way it works?? So live with it. Now after two months in our new home to the day we come back from a family trip to find the refrigerator struggling to get down to 40 degrees.
Originally posted on lg.com
No, I do not recommend this product
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Flawless automotive
12/30/2019
So far its a great refrigerator the only downside is the left door with the icemaker on it slams really hard you have to hold the door so it doesnt slam other Nat a great refrigerator
Originally posted on lg.com
Yes, I recommend this product
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Perfect for my household
Doc Mark
12/27/2019
Though the ice maker is smaller than in other similar brands we have never run into an empty ice bin. Its just two of us and we have more than enough space for food products. We had to take off doors to get the unit into the house easier than expected especially with informative YouTube how to videos.
Originally posted on lg.com
Yes, I recommend this product
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Got a great deal on this LG product.
BoyWonder
12/21/2019
Needed a new refrigerator and LG had the features I wanted at the best price.
Originally posted on lg.com
Yes, I recommend this product
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Very nice
B18888888i
12/20/2019
This is a wonderful refrigerator thus far with the exception of the ice holder. Its too small and inconvenient to remove.
Originally posted on lg.com
Yes, I recommend this product
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Marc and Carol
12/17/2019
So far so good. All works well. Found out about the class action against LG regarding refrigerators like mine and am concerned its shortened life 5 years. I hope LG has corrected this problem. LG claims the life of the refrigerator will be 20 years. I truly hope so.
Originally posted on lg.com
Yes, I recommend this product
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Everything is easy to access and it looks great
Popo741
12/16/2019
Lots of compliments on its looks from guests. What a huge upgrade from our old side by side fridge freezer. I have some back issues and try to limit my bending so this French door is so helpful. Live the wifi notifications too I was notified that the door was not shut and would otherwise have not known. Thank you LG for such a great refrigerator
Originally posted on lg.com
Yes, I recommend this product
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LG French Door Refrigerator
MK 2019
12/5/2019
We bought this refrigerator October 2018 tried to replace the water filter and the original filter was bent on the inside and made it impossilbe to replace. Had to call for service and it was just outside the warranty period. Once the filter is removed water spews all over the place and it cant be stopped unless the water source is turned off.
Originally posted on lg.com
No, I do not recommend this product
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CAJ9
12/2/2019
So happy with this purchase. Love the water filter
Originally posted on lg.com
Yes, I recommend this product
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Great install
wbAaa
11/30/2019
Best Buy install was great. Auto purchase program for filters saves money. Lots of room inside. Not great visibility on ice and water buttons.
Originally posted on lg.com
Yes, I recommend this product
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a11256r
11/30/2019
I bought this lg fridge several months ago and still happy wit it.
Originally posted on lg.com
Yes, I recommend this product
good all around refrigerator
AZBill
11/27/2019
Good all around design have continuing issues with side by side door center mullion some times will not engage and stainless cover keeps popping loose. Not sure if this a design issue or a limited issue to my unit. Also compressor / fan noise can be loud at times. So far other than these minor items the refrigerators works as expected.
Originally posted on lg.com
Yes, I recommend this product
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Making ice cubes
6259
11/24/2019
When ice cubes are made they melt and go all over the floor it is not very well engineered and Im not very happy
Originally posted on lg.com
No, I do not recommend this product
